Shipping policy
Shipping Policy
Last updated: October 2, 2026
Thank you for shopping with Darsons. This Shipping Policy explains how we process, ship and deliver orders placed through Darsons.fr.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders are normally not processed or dispatched on weekends or public holidays.
During periods of high order volume, promotions or circumstances outside our reasonable control, processing may take longer. If a significant delay is expected, we will make reasonable efforts to inform you.
2. Delivery Times
Estimated delivery times after dispatch are:
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France: approximately 7–15 business days
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Rest of the European Union: approximately 10–20 business days
Delivery times may vary depending on the destination, carrier, customs procedures and other circumstances affecting transportation.
The applicable estimated delivery period for your order will be communicated during the purchasing process where available.
Delivery estimates do not limit your statutory consumer rights. Where no specific delivery period has been agreed, applicable French consumer law may provide a maximum delivery period of 30 days from the conclusion of the contract.
3. Shipping Costs
Shipping costs are calculated according to the delivery destination and order details.
The applicable shipping cost will be displayed to you before you complete your purchase.
If we offer free shipping or another shipping promotion, the applicable conditions will be clearly displayed on our website.
4. Order Tracking
When your order has been dispatched, we will generally send a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
5. Delivery Responsibility
Darsons is responsible for the proper fulfilment of your order in accordance with applicable French and European consumer law, including where a third-party carrier or supplier is involved in shipping the product.
If your order is delayed, lost, damaged or otherwise not delivered as expected, please contact us at:
We will investigate the matter with the relevant carrier or fulfilment provider and take the appropriate action required by applicable law.
6. Customs, Duties and Taxes
For deliveries within the European Union, customs duties generally do not apply to goods already placed into free circulation within the EU. However, the tax treatment and import requirements may differ depending on the origin of the goods, the destination country and the fulfilment method.
For orders shipped from outside the European Union, customs duties, import taxes or other charges may potentially apply depending on the destination and applicable regulations.
Where such charges are applicable and are legally payable by the customer, they will be communicated or handled in accordance with applicable law and the information provided during checkout.
Darsons does not control customs authorities or their processing times.
7. Delayed or Missing Orders
If your order has not arrived within the applicable delivery period, please contact us at:
Please include your order number so that we can investigate the shipment.
If a delivery deadline applicable to your order is not respected, you retain the rights provided to consumers under applicable French and EU law, including rights concerning cancellation and reimbursement where the legal conditions are met.
8. Damaged Orders
If your parcel arrives damaged, please contact us as soon as reasonably possible at:
Please provide your order number and, where possible, photographs of the parcel and the product.
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
9. Incorrect Shipping Address
Please carefully check your delivery address before completing your order.
If you notice an error after placing your order, contact us immediately at darsons168@gmail.com.
We will make reasonable efforts to correct the address before dispatch where possible.
If an order has already been dispatched, changing the delivery address may not be possible. Any resulting options or additional costs will depend on the circumstances and applicable law.
10. Delivery Attempts and Collection
If the carrier cannot deliver your order because nobody is available, the parcel may be redirected to a collection point or another delivery attempt may be arranged, depending on the carrier and destination.
Please follow the instructions provided by the carrier to arrange collection or redelivery.
11. Questions About Shipping
If you have any questions about your order or delivery, please contact us:
Email: darsons168@gmail.com
Phone: +33 6 52 67 64 52
Darsons
4 Rue Croix Richard
93190 Livry-Gargan, France
We will do our best to assist you with your order.